Terms and Conditions

These Terms and Conditions govern your use of our platform at slots-muse.org.uk, operated by Slotsmuse Gaming Ltd under Curaçao eGaming licence OGL/2022/934/1087. Read them before you register; by creating an account you accept every clause below.

What Accepting These Terms Means

By ticking the acceptance box at registration, or by simply logging in and placing a wager, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in full. The agreement takes effect from the moment your account is created and remains in force for as long as your account stays open.

Agreement is ongoing, not a one-off. Each time you access our platform you confirm that the version of these terms in force at that moment applies to your play. If any clause is held unenforceable, the remaining clauses stay in effect.

Your acceptance covers these Terms, our Privacy Policy, our Bonus Rules and the responsible gaming tools described below.
We may require you to confirm your acceptance again after a material update.
Continuing to play after an update takes effect counts as acceptance of the updated terms.

Who May Register an Account

You may hold one account only, registered in your own legal name. The minimum age is 18, or the higher minimum age set by the law of your country of residence. We must verify your identity before your first withdrawal, so keep your registration details accurate from the start.

One account per person, per household, per IP address and per payment method.
Residents of the United States, France, the Netherlands, Belgium, Spain, Italy, Germany, Switzerland, Portugal and Greece may not open or hold an account.
KYC requires photo ID, proof of address dated within the last 3 months and verification of your payment method; processing takes up to 48 hours.
It is your duty to check that online gambling is legal where you live. Playing from a restricted territory breaches these terms and voids related winnings.

Deposits, Withdrawals and Verification

You may deposit with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum or Tether. Withdrawals are processed to Visa Debit, Mastercard Debit, Trustly, Bank Transfer, Skrill, Neteller, MiFinity, Bitcoin, Ethereum or Tether. We charge no fees on either side; minimum deposit and minimum withdrawal are each 20 units of your account currency.

Withdrawal limits are 4,500 per day and 18,000 per month, in your account currency. Crypto and e-wallet withdrawals reach you within 0 to 24 hours, cards take 1 to 3 business days and bank transfers 3 to 5 business days. The first withdrawal is released only after KYC verification is complete.

We may request documents again at any point if we detect a change in your payment behaviour.
Accounts dormant for 12 consecutive months may carry an administrative review before any withdrawal is released.
Winnings are paid to the same method used for the deposit wherever the payment provider allows it; otherwise we pay by bank transfer.

Bonus Rules You Should Know

Bonuses, including the welcome package, reload offers, cashback and tournament prizes, are governed by these general rules plus the specific rules published with each offer. Where the two conflict, the offer-specific rules prevail.

Every bonus carries a wagering requirement stated at the time of the offer. Funds must complete the wagering inside the stated validity window; after expiry the bonus and any winnings derived from it are removed. Winnings from bonus play may be capped at the maximum stated in the offer terms.

Wagering is tracked per the bonus terms shown in your account; only completed wagers on eligible games count.
While a bonus is active, the maximum bet per round is limited as stated in the offer rules; higher stakes may void the bonus.
Betting opposite sides of the same outcome, low-risk roulette staking patterns and play on excluded games do not count towards wagering.
Bonus abuse, arbitrage or structured play designed to extract bonus value lets us cancel the bonus, void winnings and close the account.
One bonus per person, per household and per payment method; stacking offers without completing wagering is not permitted.

Conduct We Will Not Tolerate

Honest play protects everyone on our platform. The conduct listed below breaches these terms and entitles us to withhold withdrawals, void bets, confiscate balances and terminate accounts without refund.

If we detect the patterns below, our compliance team reviews the account before any permanent action is taken.

Fraud, false registration details, or use of another person's identity or payment method.
Chargebacks or disputed deposits after wagering has taken place.
Multi-accounting, including accounts opened via family members or associates.
Collusion, chip dumping or coordinated play against other users.
Bots, scripts, automated tools or any software that interferes with fair play.
Accessing our platform through a VPN, proxy or other means to disguise your true location.

Limits and Self-Exclusion Tools

You may set deposit limits, loss limits and session reminders on your account at any time from your profile, and decreases take effect immediately. Time-out periods and full self-exclusion are also available, and self-exclusion is integrated with GAMSTOP for UK players.

Where we notice patterns consistent with gambling harm, we will contact you and may apply protective limits while we review your account. Free, confidential support is available from GamCare, BeGambleAware and the GAMSTOP helpline, and we encourage you to use these services without hesitation.

Limit increases take effect after a cooling-off period to prevent impulsive decisions.
During a self-exclusion period we close your account and remove you from all marketing lists.
Attempts to open a new account during self-exclusion breach these terms and any winnings will be void.

Closing Accounts and Raising Complaints

You may close your account at any time by contacting [email protected] or by live chat, available 24/7. We will release any withdrawable balance before closure. Where we suspect prohibited conduct, we may suspend or close an account ourselves, with written reasons supplied.

Complaints go first to our support team, which acknowledges every query within 24 hours. If the matter is unresolved, you may escalate it to our management, and failing that to the Curaçao eGaming dispute resolution channel. These terms are governed by the laws applicable to our licence, and you agree to that jurisdiction for disputes arising from them.

How We Update These Terms

We review these Terms and Conditions regularly and may amend them at any time. The effective date of the current version is displayed at the top of this page.

We notify you of material changes by email to your registered address and by a notice inside your account at least 7 days before they take effect. Continuing to play after the effective date means you accept the amended terms; if you disagree, you may close your account before that date and withdraw your balance in the normal way.

Frequently asked questions

How old do I have to be to play at Slotsmuse Casino?

You must be at least 18, or the higher legal minimum age in your country of residence. We verify your age during KYC before your first withdrawal.

Can I hold more than one account?

No. One account per person, per household, per IP address and per payment method. Multi-accounting is prohibited conduct and voids related winnings.

When can I withdraw my bonus winnings?

Once the wagering requirement shown in the offer terms is completed within the validity window, bonus winnings convert to withdrawable cash. Bets above the stated maximum during active bonus play may void the bonus.

Can I use a VPN to access the platform?

No. Masking your location with a VPN, proxy or similar tool breaches these terms and may lead to account closure and confiscation of balances.

How will I know if the terms change?

We email your registered address and post a notice in your account at least 7 days before material changes take effect.