Our Privacy Policy

This Privacy Policy explains what personal data we collect when you play at Slotsmuse Casino, why we process it, who receives it, and the controls you hold over it. It applies to every visit to our website and every account registered with us.

Data We Collect From You

We collect personal data directly from you when you register, verify your account, make a payment, contact support or enter a promotion. We also collect data automatically as you use our site, and from third parties such as payment processors and identity verification providers when the law requires it.

• Identity data: your name, date of birth, email address, telephone number and residential address.
• Verification documents: copies of your photo ID, proof of address dated within the last 3 months, and payment method verification.
• Transaction data: deposits, withdrawals, bets placed, winnings and bonus activity, including timestamps.
• Technical data: IP address, device type, operating system, browser version, and pages you visit on our site.
• Gameplay behaviour: game history, session duration, wagering patterns and responsible gambling indicators.
• Marketing preferences: whether you opted in to email or SMS promotions, and which offers you engage with.

How Slotsmuse Uses Your Data

We process your personal data to open and operate your account, to meet our legal obligations, and to keep our platform safe. Every processing activity maps to one of these purposes, and we never sell your data to advertisers.

• Creating and maintaining your player account and authenticating your logins.
• Carrying out KYC checks before your first withdrawal, with processing of up to 48 hours.
• Processing deposits and withdrawals, including refunds and dispute handling.
• Detecting fraud, bonus abuse, multi accounting and money laundering.
• Monitoring play for responsible gambling signals and enforcing limits you set yourself.
• Sending you marketing messages where you have consented, and honouring your opt outs.
• Meeting reporting duties towards the Curaçao eGaming authority and other regulators.

Our Legal Bases for Processing

Contract

We process identity, account and transaction data to perform the contract you enter with us when you register. Without this data we cannot open your account, settle your bets or pay out your winnings.

Legal obligation

Anti money laundering law obliges us to verify your identity and retain transaction records for at least five years. Regulatory reporting to the Curaçao eGaming authority rests on the same basis, and no consent from you is needed for it.

Legitimate interest

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How Long We Keep Data

We retain each category of personal data only as long as the purpose requires, or as long as retention law obliges us to. After the retention period ends we delete or anonymise the data, whichever satisfies the law better.

Who We Share Data With

We share your data only with processors and authorities that need it for a defined purpose, under written data processing agreements where GDPR applies. We never share it for third party advertising.

• Payment processors handling your Visa, Mastercard, Trustly, Skrill, Neteller, MiFinity, Jeton and crypto transactions.
• Identity verification and KYC/AML screening providers that check your documents against sanctions and watchlists.
• The Curaçao eGaming regulator, tax authorities and law enforcement, where we are legally compelled to disclose.
• Analytics providers that help us measure site performance in aggregate form.
• Hosting and cloud infrastructure providers that store your data within access controlled environments.

Your Rights Over Your Data

Under GDPR you hold a set of enforceable rights over your personal data. Send any request to [email protected] and we will respond within one month, extended by two further months only for genuinely complex cases.

• Access: obtain a copy of the personal data we hold about you.
• Rectification: correct data that is inaccurate or incomplete.
• Erasure: have your data deleted where no legal retention duty applies.
• Portability: receive your account data in a structured, machine readable format.
• Objection: object to processing based on legitimate interest.
• Withdrawal of consent: stop marketing messages at any time, through your account settings or the unsubscribe link.
• Complaint: lodge a complaint with your national data protection authority.

Cookies and Tracking Technologies

Our site uses strictly necessary cookies to keep your session secure, plus optional analytics and marketing cookies that load only with your consent. You can change your cookie choices at any time from the cookie banner or your browser settings. Full details, including the list of cookies we set and their lifespans, live on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic between your device and our servers runs over TLS encryption, and payment and verification documents are stored encrypted at rest. Access to personal data follows the least privilege principle, is limited to trained staff who need it for their role, and is logged for audit.

Incident response

If a personal data breach occurs, we contain it, assess the risk to you, and notify the competent supervisory authority within 72 hours where the law requires it. Where the breach poses a high risk to your rights, we inform affected players directly and without undue delay.

Frequently asked questions

How do I request a copy of my data?

Email [email protected] with your registered address. We verify your identity and send your data within one month in a readable format.

Can I delete my account and my data?

Yes. You can close your account via support or self exclusion. Identity and transaction records are then kept for the statutory 5 years, after which they are deleted.

Why do you need my ID documents?

Licensing law requires KYC checks before your first withdrawal. We verify your photo ID and proof of address to prevent fraud, underage play and money laundering.

How do I stop marketing emails?

Use the unsubscribe link in any email, adjust preferences in your account settings, or contact support. Withdrawal of consent takes effect immediately.